Department of Health and Human Services

Communication Training

Communication is the key to success in the workplace. I think that all employees, Federal or otherwise, that work on government projects should go through mandatory communication training. There are communication failures in the workplace-- day in and day out. These failures cost us greatly, because they require us to redo work, cause resolved and unresolved conflict, waste time and productivity having to recommmunicate the same message multiple times. I think there are additional communication skills that managers at all levels need. Managers need to be able to probe into whether their staff members and contractors truly understand the assignments, as well as gain communication tools to handle conflict resolution and constructive feedback. As a communications professional, I see a need to provide greater guidance to all collaborators of Federal projects, which will help us leave us more time and energy for innovation, attention to detail, increased productivity, and in the end, better lives for all Americans.

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Idea No. 970