Department of the Interior

Research Wildlife Biologist

Eliminate or modify the customer service surveys that contractors send government employees each time after we contact them for help. It takes employee time to answer these, and I wonder if the government has any idea whether these surveys are useful or not? Determining they are worth employee time would be difficult. Instead provide a website where gov employees can submit a complaint about the service if it isn't good -- the contractor would have the total number of times help was provided and the number of times a complaint was made (as well as the nature of the complaint), which is probably the only useful statistic worth collecting.

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Idea No. 31