Eliminate or modify the customer service surveys that contractors send government employees each time after we contact them for help. It takes employee time to answer these, and I wonder if the government has any idea whether these surveys are useful or not? Determining they are worth employee time would be difficult. Instead provide a website where gov employees can submit a complaint about the service if it isn't good -- the contractor would have the total number of times help was provided and the number of times a complaint was made (as well as the nature of the complaint), which is probably the only useful statistic worth collecting.
Idea No. 31