Social Security Administration

Waiting Times on Twitter

Announce field office waiting times on Twitter. When customers have business with SSA but don't want to wait for sometimes hours, to be seen, they could sign up to follow the local field office's Twitter account. The Visitor Intake Process (VIP) system could be hooked up with the Twitter account to regularly send out Tweets to followers. This would result in field office traffic even out better, and serve the needs of the public more efficiently.

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Idea No. 17699