I suggest you...drastically improve availability and technical proficiency of NMCI Regular Help Desk most especially during occasions of mass upgrades in software or equipment. - Lengthy queue times (15 - 20 minutes of late) - Inexperienced customer service reps (CSRs): Latest took 20 minutes to figure out a solution that has created as many issues as it has solved. - Add this up over all users of the net and it ...more »
I suggest you encourage State Employees to help with charities/community work monthly or have a quota done every 6 months (for example clean the community, teach writing/reading, help the poor, help builders...) Everyone should give a little bit back of their knowledge to the community but this should be compulsory to every department such as a 'duty'. This would help to save spending on training people...
Just as President Obama is using web-based “crowdsourcing” (a cornerstone of Web 2.0) to get ideas for his Save Award, Federal offices could use web-based crowdsourcing to share their temporary excess workload with other Federal offices that have temporary excess human capital. For example, an authorized employee with a backlog of audio files that need to be transcribed could post a request for assistance on a secure ...more »