Department of Defense

NMCI NMCI "Regular Help Desk" Customer Service: Improve Waits & Proficiency

I suggest you...drastically improve availability and technical proficiency of NMCI Regular Help Desk most especially during occasions of mass upgrades in software or equipment. - Lengthy queue times (15 - 20 minutes of late) - Inexperienced customer service reps (CSRs): Latest took 20 minutes to figure out a solution that has created as many issues as it has solved. - Add this up over all users of the net and it ...more »

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Department of Defense

NMCI, Increase speed of intranet

NMCI server system needs to be sped up drastically, whether that equates to additional servers, larger servers, faster servers or all of the above. They routinely slow to a virtual crawl, with some functions (accessing the global to find an email address) that have taken as much as 5 minutes and 47 seconds to complete, many Global accesses taking at least 38 seconds to complete. Many office actions take 13 seconds to ...more »

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Department of Defense

Cancel NMCI Contract

Cancel contract with NMCI. NMCI supports more than 363,000 computers, serving more than 707,000 Sailors, Marines and civilians in 620 locations. This means that 707,000 workers experience connectivity issues, as well as system outages for at least 8-10 hours a week -If not more. More often than not, we are unable to do our job because of NMCI's inability to provide us the basic support and functionality we need. The amount ...more »

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Department of Defense

Cost Reduction for NMCI Print Jobs

The Navy Marine Corps Intranet (NMCI) provides the DoN with a full range of network-based information services on a single, enterprise wide intranet. People frequently print jobs single sided because that is the print default. Additionally, toner procurement results in the purchase of a standard toner replacement cartridge, there is a large toner replacement cartridge available for 57% increase in price for color (29.3% ...more »

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