I suggest you...drastically improve availability and technical proficiency of NMCI Regular Help Desk most especially during occasions of mass upgrades in software or equipment. - Lengthy queue times (15 - 20 minutes of late) - Inexperienced customer service reps (CSRs): Latest took 20 minutes to figure out a solution that has created as many issues as it has solved. - Add this up over all users of the net and it ...more »
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