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Department of Veterans Affairs

Service Agreement Renewal Process/Medical Equipment

Every year we experience a delay renewing annual service support agreements with our vendors at the start of the fiscal year here at the VA medical center. These agreements represent service support of major clinical equipment. This often results in the need to solicit service on a "time & materials" basis, paying as we go. When the agreements are finally approved they're back dated, often several months, to coincide with the fiscal year. This means that payments for service provided between the start of the fiscal year and the time the agreement was finalized was a total waste of funds, with the vendors actually being payed twice for their services. The internal contracting process must be refined to insure all agreements are in place prior to their renewal date.

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Idea No. 213