Require proper use of "paperless" systems, in addition to simply requiring their nominal placement. Our agency has implemented a number of systems with e-signatures to speed approvals & routing. However, the way these systems are often used is worse than manual. Secretaries prepare things electronically, print them, walk paper around for signatures, scan them back in and then sign for managers who do not work in the electronic systems. GovTrip is here, but most people are incurring higher charges by avoiding its online booking features. Time and attendance records are being prepared and maintained on paper then duplicated in the electronic system. Electronic systems used improperly, especially as duplications of the paper processes they were intended to replace, cost more time and money than not having them at all, and the amount of time and paper being wasted probably adds up if it is like this across government.
Idea No. 150